Product Complexity Defination

Product complexity definition What product â€Å"complexity† means to supply chain and the industry? It can be define differently based on the industry and the market. A lot people think complexity is the same meaning with complicacy or simplicity. Unfortunely, both of the definition is wrong because complexity is something that interacts among each other and sub divide it in all its single elements and lead to the solution of the problems. â€Å"Complexity makes a supply chain inflexible and inefficient,† Hoole writes. â€Å"It also hampers on time delivery and creates problems for product quality. From the manufacturing company stand point, it will cause complexity when the variety over the limit of the supply chain. For example, to serve the different types of logistics customer, better technologies to make the merchandise, the different types of the sales channel, handle different types of raw materials and components. Webster define complexity as 1a) the quality o r state being composed of two or more separate or analyzable items, parts, constituents, or symbol. 2a) having many varied parts, or elements, and consequently hard to understand. b) marked by involvement of many parts, aspects, and need earnest study or examination to understand it. Based on product design, it defines as proportional to the total number of design decision (Baldwin& Clark 2009). The number of functions designed into products (Griffin 1997a, 1997b), the numbers of components (Gupta&Krishnan 1999). Other than that, it defines as number of physical modules and by the degree of dependency (Kaski&Heikkila 2002). It also has three different definitions for the complex system like it is a system that mixes with the different parts in a complicated way and hard for the industry to understand. Flood &Carson 1988). According to Klir(1985), a system manifesting differentiation and connectively. Complexity is divided into 2 big categories multiplicity and relatedness into the p roducts. A lot of times, product complexity only call as ceteris paribus and it means a product contain more components or more interrelationship among it elements. Product complexity is defined as assessment about the number of components in a product. Industrial purchasing process can affect by a multitude of complexities induced by the nature of purchased products, the organizational structure and the influences of the external environment. Other than that, product complexity is directly link to the supply chain operation management. Because of this, Jacob literature defines the complexity supply chain by the number of parts and degree of unpredictability, represents by three facts: the number of components, extend of interactions, and degree of product novelty. Besides that, represent by the numbers of modules and markets, it also clear in the different types of the suppliers and their interaction. Because of this, Jacob define the product complexity as a design of multiplicity, relatedness to others, and product architecture elements. Multiplicity is a unique category and relatedness has three different types like similarity, complementary, and inter-connectedness. Complementary is for economic sense of a product like mp3 player and music player (Jacob). Similarity is merchandise that sharing the same components, provide the same functions, and same benefit role of the products to the market. Other than that, According to Ulrich’s (2005), inter-connectedness is a kind of connection of interface such as slot, and sectional typology. It also includes the logical and mechanical connection between two elements. For example, it modified of old products through the similarity of the components and the function of the products. (Jacob) Literature define Product portfolio complexity management as the combination of decisions, value systems, supporting process, and initiative pertaining to deciding and employing the most effective product portfolio like mix product types, feature sets, and components types. Product complexity has several levels in system theory according to Boulding and Simons (1956, 1962). In the literature, the levels of the products are product categories, the portfolio of a firm offering, and extend of the product components level. Based on Henderson literature, product complexity had 2 objectives of funding requirements (generating large amounts of cash and estimate long terms sales growth) and the risk mitigation. A lot of firms try to introduce the different types of products into the market to offset economic or political risk, as well as offer broader lines in the hope of increasing the opportunity of a product can become a runaway success. Mark) The other forces that like competitive positioning will cause a firm to offer more products. The impact of product complexity Product complexity will cause problem in supply chain process execution related to product supply, manufacture, innovation, delivery, and support. Product complexity play a main role of affirm operation, the impact of it are complexity management, inventory, and measure. Inventory is a very impo rtant force to tie the streams together into the complexity management like the reducing inventory level or cost, and also focus on improving inventory position. Based on Krishnan and Gupta (2001) literature, relatedness and multiplicity has the implicit relationship and they found out the benefit to increasing the use of the common platforms was the function of components costs. According to Hoole, we need to use the right metric to measures complexity and the leader need to focus more careful on product and component rationalization. After that, it can use the metric result to manage the number of components of a product more effectively than others. For instance, the unit costs of the components are standardized and not too high relative to alternative suitable components, the increasing of platform will beneficial. By doing this, the company has the advantageous on the cost effectively when they pursuing to the market segment because it increase the profit and decrease the complexity. A good combination of work cam emerged on the topic of modularity represent the increase of the complexity. It will enable scale economic (Pine, Victor & Boynton 1993), engineering efficiencies (Jacob), and improved coordination (Schilling 2000). All the benefits are shown analytically related to the cost components being standardized ( Fisher et al 1996). Modularity will have the importance impact on elements of competitive advantage according to the empirical research. Complexity wills increase cost and dominate the revenue benefit. (Lancaster, 1979; Moorthy, 1984). Product complexity affects the company economics of the transaction costs and the sourcing and design in operation management. There are 2 theoretical perspectives in the effect of product complexity into operations. Theory of performance frontiers (TPF) and transaction cost economics (TCE). Strategic on managing supply chain complexity One of the way to reducing the complexity problems is to follow lean production and Just In Times manufacturing ( Womack 1990) basically refer to the principle that â€Å"the leaner, the better. † According to the literature, a lots of the marketing managers, designers, and the engineers need to pay attention on the product innovation, mass customization, variety reduction program, value analysis, and modularization to managing the product complexity ( Perona 2004). According to the Perona literature, it has empirical evidences to show the ways to manage the complexity like the joint venture with the suppliers, product modularization, and information systems for production planning and control. The main issue is the supplier can help the company reduce complexity and improve company performance. Based on the information that collected from the companies show that the company has the stable relationship get the lower complexity score and the company with the short term relationship has the higher complexity and hard to manage. By investing in joint venture the suppliers can help companies saves times in managing commercial transactions, decrease defects rates in delivery merchandise, improve the transaction reliability, and reduce the effective stock reduction. The product reengineering has the most control on the products to link in between marketing and production; it will helps the them to cause miscommunication on the production process and improved their productions. Based on the transaction cost, company needs to decide either in house production or outsourcing of components. Some of the products are easy to outsourcing but it will cost a lot of production cost. Complexity always has the perspective the less complexity is always better because it focus on reduce the procurement cost from reducing unique parts. The numbers of components that required manufacturing products increase, the effort dedicated to ensuring conformance will increase. It will increase the cost to make the products. Another research mentions that production process link to the measures of research and development effectiveness. To ensure successful supply chain complexity management, the management team needs to set targets for both managing advantageous complexity and reducing disadvantageous complexity for the employee to follow and work on it to set the differentiation level. The other steps to manage supply chain complexity are to identify the different type of key complexity drivers. It can divide in 3 different categories like configuration and structure, products and services, and process and systems. Conclusion Some of the company likes complexity because it can increase their sales based on the product differentiation. Based on the sales return and cost, complexity can create the potential for the best level in product complexity portfolio. A lot of the company think that product complexity can help the company make different in the customer demand, the way on handle the supply chain and the relationship with supplier. Managing product complexity effectively can be daunting organizational task. Most if the times, the impact of the inventory of a company will reducing the safety stock to simplify the supply chain level based on the Degree of Commonality Index(DCI) increased. By doing this, it can help the company save money in the long term and reduce the transportation cost. If the company fail to handle the product and supply chain complexity will cause the company increased the cost and affect the quality of products in the lifecycle management. According to Hoole, it suggest the company to use the right metric to track complexity

Informatie Management

Does Telework increase productivity? Assignment 2: The proposition Bachelor Thesis â€Å" Does Telework increase productivity† Erasmus University Rotterdam Boudewijn Schuitmaker348393bs Robin Kettenes335450rk Marlot Sep 337273ms Bachelor Thesis â€Å"Does Telework increase productivity† Erasmus University Rotterdam Team: Group 6 (BA-02-06) Assignment number: 9 Date: 13-06-2012 Disclaimer: â€Å"This document is written by Marlot Sep, Robin Kettenes and Boudewijn Schuitmaker, who declare that each of them takes responsibility for the full contents of the whole document.We declare that the text and the work presented in this document is original and that no sources other than mentioned in the text and its references have been used in creating it. RSM is only responsible for supervision of completion of the work but not for the contents. † Index Summary of the research proposal4 1. Preface6 2. Abstract7 3. Introduction8 4. Literature review12 5. Methods17 6. Results 19 7. Discussion26 Appendix28 Bibliography35 * Summary of the research proposal In this chapter a summary of the research proposal can be found. Summary| | Name instructor| Dhr. Nick van der Meulen| Team number| 6| Name student 1| Robin Kettenes|Name student 2| Boudewijn Schuitmaker| Name student 3| Marlot Sep| Proposition| Telework will lead to an increase in productivity| Focal unit| Employees who perform their work at other places than at the office itself, for at least one day a week| Theoretical domain| All employees who work at other places than at the office itself, for at least one day a week, in the Netherlands. | Concept 1 | Telework| Concept 2 | Employees’ Productivity| Type of relation | Causal| Minimum size of the effect for having managerial relevance| The minimal size of effect for having managerial relevance is 20 % increase of productivity. Typical parameter of effect size used in previous tests| Items scales difference in productivity means is used between t eleworkers and non-teleworkers. | Range of effect sizes obtained in the replication history| In the replication history on average an effect of productivity increase of 20% is measured by teleworking. (Newman, 1989), (Dubrin, 1991) and (Hartman, 1992)| Preferred research strategy| Longitudinal survey| Actual research strategy| Considering the research time (two months time) and the context of this research (a Bachelor thesis project) a cross-sectional survey is chosen. | Population that is surveyed, or from hich subjects are recruited| Population that is surveyed are executive employees of the department of Operations & Services of the organization of TNT Express Benelux in Houten, the Netherlands. The number of subjects is 22. | Expected pattern (or â€Å"hypothesis†)| The expected pattern for the hypothesis â€Å"teleworking will lead to more productivity† is a regression of 0. 20, meaning that an increase in teleworking will lead to an increase of 0. 20 in an amount of productivity. The expected pattern for the hypothesis â€Å"distraction will have a negative influence on the relation between teleworking and productivity† is a regression of -0. 0, meaning that an increase in distraction will lead to an decrease of 0. 20 in a amount of productivity, when teleworking. | Observed pattern| The observed pattern for the hypothesis â€Å"teleworking will lead to moreproductivity† is a negative relation with a regression beta score of -1,311,meaning that if the degree of teleworking increases with one unit, the productivity will decrease with 1,311. The observed pattern for the hypothesis â€Å"distraction will have a negative influence on the relation between teleworking and productivity† is a positive relation with a regression beta score of 0,188.Thus, for the increase of one unit distraction, the productivity will increase with 0,188. | Test result| Teleworking has a negative effect on productivity and distraction has a posit ive relation on productivity. | Non-response bias assessment (worst case analysis)| The number of missing cases is 5. The worst case analysis show that if the five respondents joined the survey, and where very different form the obtained ones, a positive effect of teleworking on productivity (2,775) and a negative effect of distraction on productivity (-0,173) could be found. Your contribution to what is known about the proposition| Our contribution to the proposition â€Å"Telework will lead to an increase in productivity† is that teleworking does not always lead a positive change in productivity such as suggested in many scientific articles. In our research a negative relation is found on productivity when teleworking. | Most important recommendation for further research| The most important recommendation is, in order to do a replication study, a longitudinal survey.The longitudinal survey enables the future researchers to measure the change in productivity that takes place at a later point in time when employees telework. In this research the measure of productivity towards teleworking is only done once. | Preface This bachelor thesis is written as part of our studies Business Administration at the Erasmus University Rotterdam. The main subject of this thesis is â€Å"Telework†. We selected this subject out of many other subjects because we wanted to write our thesis about a topical subject and teleworking has become a major hype in the last few years.Many businesses implement teleworking in their company for various reasons. So, is assumed that teleworking will lead to cost reduction, more productive employees and more satisfied employees. But, the main question is does telework provide all these benefits? In this thesis we will look at the effect of teleworking on the productivity of employees. Abstract The relation between teleworking and productivity is of critical concern for organizations that might be planning to implement teleworking o f for those who have already done.In this research the relation between teleworking and productivity is examined, controlling for age, gender and family status. The effect of distraction on the productivity of employees was also measured. A survey among 17 teleworkers at TNT express was conducted online to gather data. In result of different multiple regression analysis’, a negative impact of teleworking on productivity was discovered. Furthermore, a slight positive impact of distraction on productivity was found. The results look paradoxical, but there are several reasons to explain these results and shed a new light on the telework-productivity research.Introduction In the last few years there has been an increasing demand for flexible work and flexible organizations. The concept of teleworking offers a solution to this increasing demand. At this moment 20 to 30 million people in the U. S. currently work from home at least one day a week (Telework Research Network, 2011). I n the literature several definitions of telework are used. The most common definition of telework defines telework as work performed at home, a satellite office or other places than the office itself, to reduce commuting (Shin, 2000).There are several motives companies could have to adopt the concept of telework. Obvious motives are cost reduction and increased productivity. Additional benefits for teleworking employees are increased job satisfaction and a better work-life balance (Harpaz, 2002). In this thesis a proposition, regarding telework and productivity, will be tested. The proposition that will be tested is: â€Å"Telework will lead to an increase in productivity†. In general this means that this research measures if employees have a higher productivity if they telework, and thus have the opportunity to work besides the office, than if they are office-bound.The increase in productivity is often measured due the comparison of output produced by a given amount of input , often office hours. If the employee, who teleworks, uses exact the same time as an office-bound employee for a job, while delivering a greater amount of work, an increase in productivity due telework can be concluded. The first who formulated the concept of telework in 1973 was Jack M. Nilles from the University of Southern California, Los Angeles. He defined Teleworking as â€Å"any form of substitution of information technologies for work-related travel† (Madsen, 2003).The one clear motive for the expansion of teleworking, mentioned by Nilles, was the reduction of transportation congestion, particularly in overcrowded urban areas. Although these public benefits were not sufficient enough to implement teleworking. Economic benefits like cost reductions, space savings and reduced rental rates for office space ensured that companies were more likely to introduce the concept of teleworking. According to Nilles productivity will increase as a result of working harder and worki ng more hours per day, because of less distraction, interruptions and stress (Nillis, 1988).After Nilles formulated the proposition that telework increases productivity for the first time, it has often been examined. Some articles stated that telework increased productivity. For example at AT&T, a telecommunication company, telework increased productivity with almost 10 percent, according to AT&T's annual telework survey among 1,500 employees. Another example of increased productivity is IBM where 87 percent of the employees report that they believe that their productivity have increased significantly (Apgar, 1998).In fact several articles stated that the productivity of employees is higher when they work at home. Only one research shown a decrease in productivity. However this decrease was later followed by an increase of productivity (Bailey, 2002). Despite several articles have examined the relation between telework and productivity, it is dificult to measure productivity. Like m entioned earlier, productivity is based on the relation between input and output. There have been problems when measuring the productivity of today’s knowledge workers. First of all, most knowledge workers do not produce â€Å"units† per given period (e. . per hour, day or month). Because output is often measured in â€Å"units†, the productivity of knowledge workers is hard to measure. Secondly, there is not a direct correlation between units of labor and units of output for these knowledge workers. Extra input from one additional worker does not necessary lead to more output. The classic definition does not enable to measure knowledge workers’ productivity, certainly not when measuring besides the office (Gordon, 1997). In the research on the relation between telework and productivitity a number of methodological weaknesses have been discovered.Most studies use self-report suverys to collect data from teleworkers. These self-report surveys can result in false responses from teleworkers in their productivity evaluations. This so called self-response bias has not been taken into account in many productivity research. Data collection from both, teleworker and manager will be a better way to measure productivity. Next to that sample populations are selected under specific personality and task criterea, which could be related to a higher work motivation and therefore contributes to increased productivity.Another explanation for increased productivity could be the relegation of other tasks to office-bound employees. Higher productivity can also be explained by the increase in working hours, due less commuting (Shin, 2000). Due the difficulties of measuring productivity some articles falsly claim the fact that telework increase productivity. Like mentioned earlier, productivity measurement for knowledge workers has been a dilemma. In measuring input and output the term â€Å"productivity† is inadequate for knowledge workers.Theref ore this research measures â€Å"productivity† not only due the quantity of work, but due several concepts. The concepts used in this research to measure productivity are: quantity, quality, timeliness and multiple priorities. The questions how much can be done (quantity), how well it is done (quality), when it is done (timeliness) and how many things can be done at once (multiple priorities) are being covered. Using multiple concepts enables to put the quantity factor in the context of a bigger picture and not just simply focus on an increase in output (Gordon, 1997).As stated earlier, there are several definitions for teleworking. Most definitions focus on the fact that employees have the possibility to work everywhere and not as much on the fact that employees can work whenever they want. In this research the most common definition of Shin, Sheng and Higa will be used. Shin et al. defines telework as work performed at home, a satellite office or other places than the offic e itself, to reduce commuting (Shin, 2000). Figure 1 Causality Model The causality model of this thesis, shown in figure 1, consist of two concepts: teleworking and productivity.The independent concept in the causality model is teleworking and the dependent concept is productivity. The focal unit of this research theory is the entity of which the range of values of one or more variable attributes is explained by the theory (Hak, 2011). The focal unit consists of employees who perform their work at other places than at the office itself, for at least one day a week. The minimum number of days teleworkers work besides the office is chosen because several instances use this minimum, like the Telework Research Network.The national average number of days a teleworker works besides the office is 2,4 days a week (Telework Research Network, 2011). The productivity of teleworkers is measured due the comparison of their productivity when working besides the office and when working at the offi ce. There is not chosen for the comparison of the productivity of teleworkers and office bound employees, because this is not valid. The variation in productivity between teleworkers and office-bound employees should not necessarily come from teleworking, but can be explained by several other factors for instance by personal ifferences. The theoretical domain of this research, the universe of instances of the focal unit, consist of all employees who work at other places than at the office itself, for at least one day a week, in the Netherlands. Literature review After Nilles claimed that productivity increased as a result of teleworking in 1973, it has often been examined. In 1982 Olson researched the effect of telework on productivity. Although there were no measures of performance data, employees and managers pronounced that teleworkers are more productive than office-bound employees.The study also revealed that teleworkers are more responsible and conscientious about schedules, h ad better documentation and scheduled their time better. Employees felt that they worked more efficiently or produced higher quality work, when working at home. Few employees found the office very distracting and therefore could be more productive at home (Olson, 1982). This results are consistent with Olson’s later longitudinal study of three pilot teleworking programs, which revealed that teleworkers believed that their performance was enhanced due teleworking (Olson, 1989).In 1989 Bailyn also researched the effect of telework on productivity among 89 system developers, including 49 teleworkers. More than a quarter of the software developers reported that their most productive work times fell out of the traditional office days. Bailyn assigned this productivity increase to the fact that teleworkers have individual control over time and the ability to allocate work over all time periods, including the weekends. The survey also indicated that employees needed quiet and privac y to be productive (Bailyn, 1989).Bailyn also noted that only tasks that do not require extensive interaction will benefit from teleworking (Bailyn, 1988). One year later Newman stated that teleworking is ideally for those whose jobs require them to handle a flow of information, like programmers, engineers, speechwriters and business analysts. The personality of the teleworker must include being capable of handling autonomy. According to Newman, experienced workers make the best candidates for teleworking. Similar to Olson, Newman stated that the work-at-home programs often result in increased output from staff, naming eing less distracted meant being more productive. In Newman’s study at the Travelers Insurance Company productivity increased with 20 percent. Despite of the increased productivity, limiting the geographic boundaries of the company’s hiring pool due offering work-at-home arrangements to employees was the prime reason for teleworking (Newman, 1989). In Du brin’s research the reasons for teleworking were to solve staffing, space, and other business problems including keeping motivated employees away from the distractions of other workers (McKee, 1988).According to Dubrin an implicit assumption about teleworking programs is that employees who work at home will be equally more productive that office-bound employees. Dubrin’s observation of company records suggests that home workers increased their productivity from 5 to 100 percent (Dubrin, 1991). Dubrin tested the hypothesis â€Å" telecommuters are more productive than are employees performing comparable work on company premises† among employees of the NPD Group. The participants in this research were mainly women.The fact that only women are represented in Dublin’s studies makes it difficult to separate findings between males and females. The degree of distraction was measured due different statements in the questionnaires. The questionnaire items ‘B eing able to keep busy all the time’ show that telework has a positive influence on the productivity. The work-at-home group scored significantly higher (13. 81) than the group in-house workers (6. 36) at the t-value of 4. 20. The research found that productivity was increased by 30% when projects were moved from company premises to homes.The productivity was measured in transactions per hour, occurred when a project was shifted from in-house to at-home. The results are consistent with findings of Newman. In Dubrin’s research the productivity findings showed that people who worked at home part-time are more productive than those who worked at home full-time. It is concluded that productivity increases when work is structured, repetitive and measurable. In order to conclude evidence that telecommuting increases productivity, it is necessary to move in-house workers into their homes and then measure the productivity changing (Dubrin, 1991).Accoring to Frolick, Wilkes, Ur wiler productivity is expected to increase when teleworkers work according to a flexible schedule in an informal setting. The question whether telecommuters are more productive than office-bound employees was researched in a semi-structured telephone interview among 45 individuals in 10 organizations. The average time that each of the interviewees had spent in the telework programs was 2,3 years. The results of the interviews revealed that every teleworker and every telework manager reported that productivity had increased as a result of their telecommuting programs.In each case the respondents stated that teleworker productivity was higher than the productivity of office-bound employees. The average increase of productivity was approximately 20 percent. This result is consistent with other researches like Niles 1990 (Frolick, 1993). Frolick et al. attributed this productivity increase to lack of interruption and the ability of the teleworker to schedule his or her work in a flexibl e manner. In this study all the teleworkers cited ‘fewer interruptions’ as a contributing factor to their productivity and 17 of them cited ‘greater flexibility’ in performing their jobs (Frolick, 1993).Hartman, Stoner and Arora noticed two fundamental problems in the previous study, namely an extraordinary small sample size and maintaining a broad, non restrictive definition of telecommuting that leads to clouded outcomes and conclusions. In their study telecommuters were selected from 11 different organizations, both public and private, including telecommunications, insurance, banking, publishing, and city an state governmental units. The research was done due a self-report survey among 262 telecommuters.Telecommuting productivity was measured by the respondent’s feeling about how the output per hour was changed, working at the office versus working at home. An overwhelming 84 % reported that productivity was increase while working at home, 12 % re ported no change and just 4% reported a lower productivity. Hartman recognized that the self-reported perceptions of comparative productivity might be biased, but the outcomes were consistent with the productivity increase in other studies (Hamilton, 1987)(Moody, 1986). Neufeld and Fang focused on the influence of distraction, gender and family status on teleworker’s productivity.Their research assumed that gender and family status (defined as social factors) are negatively correlated with teleworker productivity. When working at home, the family status is important because family is often around. Therefore they may have a large effect on the teleworkers, and their productivity. The results of the study are obtained by semi-structured interview. For measuring the social factors, direct questions are used (such as do you have children at home? ). For measuring distraction, questions are used like; is your environment distraction free?The results showed that teleworker producti vity is not associated with family status and gender, but on the other hand, a distraction free environment was associated with teleworker productivity (Neufeld, 2005). Another study of Derrick J. Neufeld, which examined productivity among four different kinds of organizations, showed that claims of a higher productivity correlated to teleworking are overblown. In this study, productivity is measured among 200 Canadian employees, and the results show that the increase in productivity is statistically insignificant.Cynics predicted that distractions from working at home will reduce productivity. But despite these distractions, productivity is not reduced, but slightly increased. This study of Neufeld shows that teleworking is significantly more correlated with organizational flexibility than with productivity (Cassiani, 2000). Kelley Butler also looked at the relation between distraction and teleworker productivity. Butler stated that the top 6 distractions, while working at home, ar e household chores, television, pets, errands, internet and children.The data was collected from a CareerBuilder survey. Some of the teleworkers (17%) was so distracted by these factors, that the distraction costs one hour of their working hours (Butler, 2011). Thompson, Vivien and Lim examined the differences in gender on the perception of teleworking. Their data was collected from a questionnaire survey among IT professionals in Singapore. Results showed that males perceived that teleworking improved the quality of life and their productivity in a greater extent than females.Also, in this research productivity increases while teleworking, because an employee can plan the work schedule during the hours when one is most productive. But on the other hand, the study also shows that distractions at home may be harder to solve than distractions at the office. An analysis of the covariance was used to measure the difference between gender, and the relation to the advantages and disadvant ages of teleworking. The results show that there is no significant difference in gender (Thompson, 1998). Author| Literature effect found|Olson, 1983| Preliminary evidence from the exploratory study shows that individuals can be as or more productive when working at home| Olson, 1988| Telecommuting experts and practitioners regularly cite at-home productivity gains ranging from 15-25%| Newman, 1989| Work-at-home programs often result in increased output from staff| Newman, 1989| The Travelers Insurance Company productivity increased with 20 percent among 80 commuting staff| Di Martino, 1990| A two-year pilot project (†¦ ) reported productivity gains averaging 43 per cent per participant.Teleworkers (†¦) noted productivity increases varying from 12 per cent to 20 per cent. State employees working at home have been rated (†¦) as 3 to 5 per cent more effective than they would have been if they worked from nine to five in the office. | Dubrin, 1991| Productivity was incre ased by 30% when projects were moved from company premises to homes| Dubrin, 1991| Observation of company records suggests that home workers increased their productivity from 5 to 100 per cent| Hartman, 1991| A significant negative correlation between the ratio of telecommuting hours to total work hours and telecommuting productivity was revealed. Hartman, 1991| The full-time employed telecommuters reported higher levels of productivity (3. 59) in comparison with part-time employed telecommuters (2. 65). | Hartman, 1992| Telecommuters were asked whether they felt their productivity (output per hour) at home was higher or lower than at the office. An overwhelming percentage (84%) reported higher productivity while working at home, only 4 % of the telecommuters reported lower productivity, and 12 % reported no change. Frolick, 1993| The findings indicate a significant increase in productivity (20%) among teleworkers| Apgar, 1998| 87 per cent of employees (†¦) report that they bel ieve their productivity and effectiveness have increased significantly| Baruch, 2000| How teleworking influences the way people work after opting to telework were examined (†¦).Compared with previous arrangements of work effectiveness 34 per cent and 42 per cent felt it was much better or better (respectively), totaling a positive impact for 76 per cent, with just 5 per cent suggesting no difference and 3 per cent worse. | Pearlson, 2001| A survey in 2001 of 150 executives in large U. S. companies found that 36 percent saw no difference in productivity levels between telecommuters and onsite employees, while 26 percent felt that telecommuting could compromise job performance| Table 1 Reported effect sized of the effect of Teleworking on ProductivityAuthor| Effect| Olson, 1983| Some of the individuals interviewed cited problems with motivation and numerous distractions at home that made concentration difficult| Newman, 1989| Work-at-home programs often result in increased output from staff, naming being less distracted meant being more productive| Hartman, 1991| Family disruptions and their association with telecommuting productivity and satisfaction, the correlation with productivity is -. 20 (p = . 06). Frolick, 1993| Most claims of productivity to date have been attributed to a lack of interruption and the ability of the teleworker to schedule his or her work in a flexible manner. | Baruch, 2000| Better performance was attributed mostly to the elimination of distractions, which are typical at the workplace and subsequently the ability to focus on work. | Young Lee, 2005| The results indicated no significant effect of perceived distractions on perceived performance| Wilson, 2004| Could be more productive without such ‘distractions’. Fonner, 2010| Results show that working remotely the majority of the time alleviates forms of stress and distraction including acting as a buffer from workplace injustice which may provide a more productive and s atisfying work environment| Table 2 Reported effect sized of the effect of Distraction on Productivity Methods The research strategy is to test the proposition that assumed that teleworking will lead to an increase of productivity. The replication history research has indicated that this theory has empirically been confirmed for various populations.If the proposition is true in the domain, then it must be true for the population in the domain. In order to claim whether a proposition is true, empirical evidence is required to show its correctness. This research deduces a hypotheses regarding teleworking, distraction and increasing productivity by an empirical research. Ideally a causal relationship between teleworking, distraction and productivity is measured in a longitudinal survey. The longitudinal survey is defined as a research strategy in which a change in value of the relevant concepts is observed in all members (or in samples) of a population of instances of a focal unit.In a longitudinal survey it is possible to find a population of comparable cases in the theoretical domain in which the value of teleworking (named here as variable X) has changed over time. A causal relation â€Å"X influences Y† (variable Y is employees’ productivity) is observed in the cases, if the value of Y has changed after the change of value X. Considering the research time (two months) and the context of this research (a bachelor thesis), this research uses a cross-sectional design to measure the relationship between teleworking, distraction and employees’ productivity.A scatter plot is a useful tool to show a possible correctness of the proposition. The cross-sectional design enables to concentrate on variations of cases within one particular population. In this research the population is a department within an organisation. The population consists of all executive employees of the department Process ; Policies of TNT Express Benelux in Houten, the Nether lands. The number of employees/cases is 22. #| Name employee:| | | | | 1| Bert Schut | 14| Koos Jansen | 2| Corne Vroegh | 15| Marielle Sitskoorn | | David Roofthoofd | 16| Marina Elegeert | 4| Erik van Duin| 17| Martijn Otte | 5| Geug Leendertse | 18| Maurice Hidma | 6| Guy Gevaers | 19| Mette Kok| 7| Harrie Dasselaar| 20| Michiel Bierman| 8| Henk Jansen | 21| Tessa Koster | 9| Jack Beks| 22| Thomas Goossens | 10| Jan Harmen Hietbrink| 11| Jef Kleinschmidt | 12| John Meisters| 13| John van Oeffel | Figure 2 Employees of the Process ; Policies department at TNT express In the cross-sectional research, qualitative and quantitative data of respondents is collected more or less simultaneously.The self-report survey will be sent out to all cases at the same moment and held during the same time of period. The independent variable (teleworking) is a quantitative variable measured in percentages. The other independent variable (distraction) is a qualitative variable, measured in likert sch ales with categories like: never, sometimes, regularly, often and always. Productivity is a qualitative variable. The controlling variables are gender, age and family status. Gender is divided into male and female (0=male and 1= female).Family status is measured in four different values, namely single, single with children, married or co-habiting, and married or co-habiting with children. The conceptual model of this research can be found in Figure 3. To test the five different hypothesis based on the conceptual model, a multiple regression analysis will be used. Figure 3 Conceptual Model The hypothesis concentrates on the relation between teleworking and the productivity. Assumed is that teleworking lead to an increase in productivity. This means that employees can do more work, do their work better, schedule their own work and do multiple things at once.The hypothesis is formulated as following: There is a positive relation between teleworking and productivity if the ? is ? 0,20. In the conceptual model age, gender, family status are taken into account as controlling variables. Gender could have an influence on productivity. Women, for example, are better in multitasking and could therefore have a higher score on â€Å"multiple priorities†, which influences the productivity. Family status could have an impact on distraction, therefore it is also used as controlling variable. This also accounts for age. The assumption is that lder employees are less productive compared to younger employees, which are more involved with technology. Two different regression analyses’ with different variables are plotted. * The variables teleworking / gender / distraction / age / family status in relation to productivity. (nain regression) * The variables teleworking / distraction in relation to productivity The main regression model is shown below: Productivity = ? + ? 1 Teleworking + ? 2 Gender + ? 3 Family status + ? 4 Age + ? 5 Distraction + ? ? ~ iin( 0, ? )Th e regression analysis will show which variable will have the highest influence on the dependent variable productivity, corrected for the influences of the other variables. The expectation is therefore that the beta of teleworking will be the highest in the model. Results The data in this research is collected due a self-report survey among employees of the Process ; Policies department of TNT Express Benelux. The self-report survey was conducted online on the Belgian website of â€Å"enquetemaken. be†. A textual version of this survey can be found in appendix 2.A link to this survey was send to the 22 employees of the department by mail. This research chose for an anonymous survey in order to ensure that respondents could be honest about their answers. This would secure the reliability of this survey. Besides that the interview was conducted in Dutch because all employees at TNT are Dutch. The employees filled in questions concerning telework and productivity. Several non-rel ated questions, concerning job satisfaction and work-life balance, were added in order to cover the real purpose of the research.In order to guarantee the reliability and validity of this research, the questions of the survey are based on questions used in other research. The productivity measurement is divided into four determents that are each tested individually. These four determents are quantity, quality, timeliness and multiple priorities (Gordon, 1997). Lee and Brand used questions like â€Å"Compared to my typical work right now, I would rate the quality of my work as† and â€Å"Compared to my typical performance right now, I would rate my job performance as† are being used.In the survey of this research four questions are used in order to measure work productivity. The exact questions can be found in the appendix. The questions in the survey concerning distraction, were like â€Å"How frequently are you unable to concentrate because of interruptions from your family? †. These questions were extended to other factors, like distractions from colleagues, phone calls/e-mails/texts, sounds and other factors (Neufeld, 2005). According to Young Lee ; J. L. Brand, is noise one of the main distractions (Lee et all, 2010). Therefore, we devoted one question on noise.Also, the question ‘I am easily distracted from my work’ is used in their research, which we decided to put in our own survey. In the article ‘from knowledge to distraction’, written by Jonathan Spira in 2007, is stated that knowledge workers are often distracted by e-mails, phonecalls, instant messages etc. For this reason, there is decided to investigate the amount of distractions by these influences in the survey. In this article, also is stated that ‘colleagues popping in’ might be a factor of distraction. This factor is also added to the survey.The last question regarding distraction, is about ‘other distractions’. This is to make sure that there are not any parts of distraction missed. The non-response bias of this survey was 22,7 percent. Five employees did not fill in the survey because they were not available in the two weeks the survey was online. If the non-response bias is very high it can effect the representativeness for the population. A data grid of the results of this survey can be found in table 4. A detailed calculation of the degree of productivity and distraction can be found in appendix 3.Total Work hours| Telework hours| Degree of distraction (1=low, 5=high)| Degree of Productivity (1=low, 5= high)| Gender (1=male, 0=female)| Age| Family status * | 40| 20| 3. 2| 4| 1| 58| 3| 50| 33| 3. 4| 3. 75| 1| 40| 1| 50| 30| 2. 4| 3. 5| 1| 53| 3| 42| 7| 2. 4| 3. 75| 1| 54| 3| 40| 5| 2. 4| 4. 5| 1| 48| 4| 50| 25| 2. 2| 4| 1| 44| 4| 40| 15| 2. 2| 3. 75| 0| 40| 4| 40| 25| 2| 3. 75| 1| 28| 3| 40| 32| 2. 4| 3. 5| 0| 32| 3| 40| 8| 3. 2| 4| 1| 42| 3| 45| 8| 2. 4| 4| 0| 32| 3| 40| 2| 2. 4| 3| 1| 32| 1| 45| 8| 2. 4| 3. 75| 1| 51| 4| 60| 36| 2. 6| 4| 1| 31| 3| 45| 8| 2. 6| 3. 5| 1| 36| 4| 45| 35| 3. 8| 4| 1| 38| 4| 50| 5| 2. | 4. 75| 1| 40| 3| 44. 82353| 17. 76471| 2. 623529| 3. 852941| -| 41. 11765| -| *= (1= single, 2=single with children, 3=married or co-habiting, 4= married or co-habiting with children)| Table 3 Data Grid of the survey at TNT Express The expected pattern Hypothesis 1: Teleworking will lead to more productivity The expected pattern for the first hypothesis â€Å"teleworking will lead to more productivity† is a regression of 0. 20, meaning that an increase of an hour teleworking will lead to an increase of 0. 20 in an amount of productivity. In the literature review several articles reported that teleworking increase productivity.However, there are also articles that claim a negative effect of teleworking on productivity. A summary of the reported effect sizes can be found in table 1 in the literature review section. The effect sizes of the relation betwee n teleworking and productivity, found in the literature, vary from a negative relation to a positive relation. The majority of effects are positive, which means that productivity was increased due to teleworking. Although the majority of effects were positive, the claimed productivity increase ranges from 5 % to 20 %, up to 100 %.There is one article by Hartman (1991) that claims a negative correlation between telecommuting and telecommuting productivity. Derived from the literature review the expected pattern, in which the hypothesis is true, is a regression coefficient of 0. 20 or more. This means that if the degree of teleworking increases with one hour, the productivity will increase with 0,20. The hypothesis 2: Distraction has a negative influence on productivity The second hypothesis is aimed at the independent variable distraction on the dependent variable productivity.The correlation is expected to be -0. 20, meaning that an increase of one unit distraction will have a decre ase of 0. 20 in the amount of productivity. In the literature several effects of distraction on productivity are found. A summary of the reporter effects can be found in table 2 in the literature review section. The effects found in the literature review suggest that distraction has a negative influence on productivity. The effects vary from no significant effect on performance to being more productive when distraction is eliminated.The expected effect of distraction on productivity is expected to be negative in this research. The correlation is expected to be -0. 20, meaning that an increase of one unit distraction will have a decrease of 0. 20 in the amount of productivity. The observed pattern Hypothesis 1: Teleworking will lead to more productivity The results of the main multiple regression analysis show that 26 per cent of the variance is declared by the model. The correlation between the observed and expected values of dependent variable is 0,509. In appendix 4 the SPSS outpu t of this research is shown.Surprisingly, the degree of teleworking has a negative influence on productivity. This can be interpreted by the beta of the quantity of teleworking, which is -1,311. This means that if the degree of teleworking increases with one hour, the productivity will decrease with 1,311. The hypothesis 2: Distraction has a negative influence on productivity Another surprising output is the influence of distraction on productivity, which has a beta of 0,188, where a negative beta is expected. Thus, for the increase of one unit distraction, the productivity will increase with 0,188.A partial regression analysis, without the controlling variables gender, age and family status, shows that there is a slight difference in the variance declared by the model and the correlation between the observed and expected values of the dependent variable. These figures fall to 0,259 and 0,067. The betas of the degree of teleworking and distraction fall to -1,287 and 0,148. For this reason, the controlling variables will be added to the other regression analyses. There are several ways to explain the surprising betas of teleworking and distraction.First of all, the results are based on the answers of only 17 respondents. In the partial regression plot (with the variables distraction and productivity) is clear that because of a few amount of outliners, the R2 linear is climbing a little. Without these outliers, there is a large possibility that the distraction beta will be negative, which was expected. Another explanation is that the employees of TNT express do not relate distraction to their productivity. They tend to give themselves a high overall score on productivity, regardless of the degree of distraction and teleworking.Another possibility is that the amount of distraction actually does not influence the productivity. Figure 4: The relation between distraction and productivity Because of the little number of respondents, the few outliers pull the mean of the productivity up. These respondents have a small quantity of teleworking, but tend to give themselves high scores on productivity. Therefore, the linear line of the quantity of teleworking is declining, where it would have been rising without these three outliners. This can be an explanation for the negative effect of teleworking on productivity.But on the other hand, it might be possible that the teleworking does have a negative effect on productivity. In a worst-case analysis, the five missing respondents could dramatically influence the results of the regression analysis. This would be, if the respondents all would score low on productivity and on high distraction (or vice versa), or if degree of teleworking among the employees is high and their productivity is high too (or vice versa). Figure 5: The relation between teleworking and productivityThe worst-case analysis of the effect of telework on productivity shows that, when the five missing respondents would have been very d ifferent from the ones obtained, there is a positive effect (2,775) of telework on productivity. This positive effect is shown in figure 6. This in contrast with the results of this research, without the missing five respondents, where a negative effect was discovered. If the five missing respondents participated in this research and were very different from the ones obtained they could have a drastic impact of the results of this research.The expected positive effect of telework on productivity could be discovered in this scenario. Figure 6: Worst-case analysis of the effect of telework on productivity The worst-case analysis of the effect of distraction on productivity shows that, when the five missing respondents would be very different from the ones obtained, there is a negative effect (-0,173) of distraction on productivity. The worst-case analysis is shown in figure 7. This negative effect corresponds to the expected effect of distraction on productivity, but not to the observ ed effect in this research.This means that if the five missing respondents participated in this research, the outcomes of this research could be dramatically different and the expected negative effect of distraction on productivity could be measured. Figure 7: Worst-case analysis of the effect of distraction on productivity Overall can be concluded that if the five missing respondents participated in this survey they could have changed the outcomes of this research dramatically. The expected effects of this research could be found when adding the five missing respondents.Discussion The test results found in the multiple regression analysis? , claim roughly that TNT express should increase the distraction among employees, and decrease the degree of teleworking. But, as shown in the results chapter, the results only show a slight negative relation. Which can be easily influenced by the missing data, as shown in the worst case scenario analysis?. Therefore, the results should be interp reted as if distraction does not have a high influence on the productivity of employees.There is not a valid relationship in the test results showing that distraction has a positive influence on productivity, because of the very low negative beta (as a result of the regression analysis’) and the possible influence of the missing values on the test results. The relationship between teleworking and productivity did show a large coherency. This large coherency was interpreted as if teleworking is not productive for TNT express. Thus, in this research, distraction is recommended and teleworking is discouraged.But it is recommended to keep in mind that the worst case scenario analysis’ (showing the missing values can turn around findings as much as possible) presume a positive influence of teleworking on productivity, and a negative influence of distraction on productivity. For further investigation it will be recommended to use more respondents, as much as possible. When m ore respondents are used, the results will be less influenced by outliers. A very low response bias is also recommended, so that a worst case analysis’ are not necessary and therefore will not show complete opposite results compared to the research.In this research, the response bias was 28 per cent. Another recommendation would be to make a connection between distraction and productivity for the respondents themselves. In this research, the respondents did not link distractions to their productivity (which can explain the divergent relation between distraction and productivity). When questions are formulated with the factors of distraction and productivity in one sentence, the link is automatically made for the respondents. Theorems for example like ‘when I am distracted by phonecalls, I feel like I can do less work’.Besides that all respondents report that they were very productive, even if they suffered from a lot of distraction. A solution for this self-respo nse bias, that often occurs in self-report surveys, is to involve the opinion of the manager of the respondents in the research as well. Because of time constraints this was not possible in this research, but it will be a good way to eliminate the self-response bias in future research. In previous research, many positive effects of teleworking on productivity were found. This research contradicts this and reveals a negative effect.Although the worst case analysis showed that there could be a positive effect, when the five missing respondents were very different from the ones obtained, the observed negative effect could also be an indication that there really is a negative relation between teleworking and productivity. In 1991 Hartman also claimed a negative correlation between teleworking and productivity. Because the research of Hartman also reported this negative effect, it could be true that teleworking has a negative impact on productivity.This would generate a new insight into the telework-productivity research, in which was assumed that teleworking increased productivity. In contradiction to earlier research on the effect of distraction on productivity, this research shows a slightly positive effect of distraction on productivity. The fact that more distraction leads to more productive employees seems contradictory, but interruptions are not necessarily bad. Little interruptions, for example, could provide a fresh new insight into someone’s work.Therefore the observed positive effect could be real and is interesting to further investigation. Because the observed effect is slightly positive and in the worst case analysis slightly negative, it could also be an indication that distraction has no effect on productivity. This is supported by the research of Lee and Brand, which indicated that there was no significant effect of perceived distractions on perceived performance. This finding could also contribute to the research on the effect of distractio n of productivity.In conclusion the findings of this research do not fully correspond to the main findings in the literature. This is actually very interesting because a new insight in the research on teleworking and productivity is generated. It can be questioned if the main findings in the literature are true. Maybe teleworking is not good for the productivity of employees and distractions are not as bad as everybody’s thinking. In order to do a replication research towards the effect of teleworking on productivity in the future a replication strategy is useful.The preferred replication strategy for the future is a longitudinal survey. The longitudinal survey enables the future researchers to measure the change in productivity that takes place at a later point in time when employees telework. In the longitudinal survey all members of a focal unit can be observed over time. Additional theoretical insight is advised in order to determine how much time should elapse between th e change in value of productivity and the subsequent change in the value of teleworking. * Appendix Appendix 1: Several definitions of Telework and/or Productivity | Author(s)| Definition of telework| Definitions of productivity| 1| Newman (1989)| Working home with the aid of computers, modems and facsimile machines. | | 2| Dubrin (1991) | Performing job-related work at a site away from the company, then electronically transferring the output to another location| | 3| Frolick, Wilkes, Urwiler (1993)| | The number of tasks effectively completed in a given timeframe| 4| Hartman, Stoner and Arora (1992) | Work arrangement where organizational employees regularly work at home or at a remote site one or more complete workdays a week instead of working in the office. Telework managers reported using ‘deadlines’ or ‘agreed upon deadlines’, and ‘on-time work and quality’ to manage and measure teleworker productivity. | 5| Nilles (1975)| Telework is any form of substitution of information technologies for work-related travel| | 6| Mokhtarian (1991)| Telework is defined as the use of telecommunications technology to partially or completely replace the commute to and from work. | | 7| Sing, Sheng, Higa (2000)| Telecommuting is the reduction of commuting distance by working home, in nontraditional satellite offices, in telecottages, or in neighborhood offices. | * Appendix 2: Self-report survey at TNT express. Onderzoek Het Nieuwe Werken bij TNT express. Voor onze bachelor thesis, onderdeel van de studie bedrijfskunde, doen wij onderzoek naar Het Nieuwe Werken bij TNT Express. Dit onderzoek is onderdeel van ons afstuderen aan de Erasmus Universiteit te Rotterdam. Voor ons onderzoek willen we graag uw medewerking vragen door middel van het invullen van een vragenlijst. Het invullen van de vragenlijst zal ongeveer 5 minuten duren. Deze vragenlijst is geheel anoniem. Alvast bedankt, Robin Kettenes, Boudewijn Schuitmaker en Marlot Sep __ ________________________________________________________________________ Het Nieuwe Werken is een breed begrip voor het tijd en plaats ongebonden werken, als gevolg van het gebruik van moderne communicatie technologieen. In ons onderzoek spitsen wij ons echter alleen toe op het plaatsongebonden werken. Het plaatsongebonden werken houdt in dat u zelf kunt bepalen waar u werkt. ___________________________________________________________________________ 1) Hoeveel uur werkt u over het algemeen per week? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. uur 2) Heeft u de mogelijkheid om buiten  kantoor te werken? Ja Nee ) Hoeveel uur per week werkt u over het algemeen buiten uw kantoor ? †¦. †¦.. uur 4) Op welke plaatsen werkt u als u buiten uw vaste werkplek werkt? Thuis Onderweg Internet Cafe Elders 5) Waar vindt u het het prettigst om te werken? Op kantoor Buiten kantoor 6) Ik ben makkelijk afgeleid van mijn werk Nooit Soms Regelmatig Vaak Altijd 7) Ik word tijdens mijn werk afgeleid door geluid No oit Soms Regelmatig Vaak Altijd 8) Ik word tijdens mijn werk afgeleid door telefoontjes/e-mails/berichten etc. Nooit Soms Regelmatig Vaak Altijd 9) Ik word tijdens mijn werk afgeleid door collega’sNooit Soms Regelmatig Vaak Altijd 10) Ik word tijdens mijn werk afgeleid door andere factoren Nooit Soms Regelmatig Vaak Altijd 11) Ik zou de hoeveelheid werk dat ik kan opleveren werk beschrijven als Erg veel Erg weinig 12) Ik zou de kwaliteit van mijn werk beschrijven als: Erg goed Erg slecht 13) Ik heb mijn werk altijd op tijd af Helemaal juist Helemaal onjuist 14) Ik ben in staat meerdere taken tegelijk uit te voeren Helemaal juist Helemaal onjuist 15) Ik vind het erg fijn om op kantoor te werken Helemaal juist Helemaal onjuist 6) Ik vind het erg fijn om thuis te werken Helemaal juist Helemaal onjuist 17) Ik vind het prettig werk en prive gescheiden te houden Helemaal juist Helemaal onjuist 18) Het is makkelijk voor mij werk en prive gescheiden te houden als ik op kantoor werk H elemaal juist Helemaal onjuist 19) Kunt u een schatting geven van de verhouding tussen de tijd dat u op uw  op kantoor  werkt en de tijd dat u buiten  kantoor werkt? (Bijvoorbeeld; 40-60 / 50-50 ) †¦. / †¦. 20) Wat is u geslacht? Man Vrouw 21) Wat is u leeftijd? †¦Ã¢â‚¬ ¦.. jaar 22) Wat is u burgerlijke staat? AlleenstaandAlleenstaand met kinderen Getrouwd/samenwonend Getrouwd/samenwonend met kinderen Appendix 3: Detailed calculation of the degree of productivity and distraction Calculation: The Degree of Distraction|   |   | 3| 3| 4| 3| 3| 3. 2| 3| 4| 4| 4| 2| 3. 4| 2| 3| 3| 2| 2| 2. 4| 2| 2| 3| 3| 2| 2. 4| 2| 2| 3| 3| 2| 2. 4| 2| 2| 2| 3| 2| 2. 2| 2| 2| 3| 2| 2| 2. 2| 2| 2| 2| 2| 2| 2| 2| 2| 4| 2| 2| 2. 4| 4| 3| 3| 3| 3| 3. 2| 2| 2| 3| 2| 3| 2. 4| 3| 2| 2| 3| 2| 2. 4| 3| 2| 2| 3| 2| 2. 4| 3| 2| 3| 3| 2| 2. 6| 3| 2| 3| 2| 3| 2. 6| 4| 4| 3| 4| 4| 3. 8| 3| 2| 4| 2| 2| 2. 6| 2. 647059| 2. 11765| 3| 2. 705882| 2. 352941| 2. 623529| Calculation: The Degree of Pr oductivity|   | 4| 4| 3| 5| 4| 4| 5| 2| 4| 3. 75| 4| 4| 2| 4| 3. 5| 5| 4| 2| 4| 3. 75| 4| 4| 5| 5| 4. 5| 4| 4| 3| 5| 4| 3| 4| 4| 4| 3. 75| 4| 4| 3| 4| 3. 75| 4| 4| 2| 4| 3. 5| 4| 4| 4| 4| 4| 4| 4| 4| 4| 4| 3| 3| 3| 3| 3| 4| 4| 3| 4| 3. 75| 4| 4| 4| 4| 4| 4| 4| 3| 3| 3. 5| 4| 4| 4| 4| 4| 4| 5| 5| 5| 4. 75| 3. 941176| 4. 058824| 3. 294118| 4. 117647| 3. 852941| * Appendix 4: The SPSS Ouput Model Summaryb| Model| R| R Square| Adjusted R Square| Std. Error of the Estimate| 1| . 509a| . 259| -. 078| 1. 64400| a.Predictors: (Constant), SumDistr, Leeftijd, Status, MateTelewerk, Geslacht| b. Dependent Variable: SumProductiviteit| Coefficientsa| Model| Unstandardized Coefficients| Standardized Coefficients| t| Sig. | | B| Std. Error| Beta| | | 1| (Constant)| 10. 929| 3. 105| | 3. 519| . 005| | MateTelewerk| -1. 311| 1. 749| -. 212| -. 750| . 469| | Geslacht| . 288| 1. 177| . 071| . 244| . 811| | Leeftijd| -. 002| . 052| -. 013| -. 042| . 967| | Status| . 764| . 474| . 448| 1. 613| . 135| | SumDistr| . 188| . 193| . 287| . 972| . 352| a. Dependent Variable: SumProductiviteit| * BibliographyApgar, M. 1998, â€Å"The alternative workplace: changing where and how people work†, Harvard Business Review May- June, , pp. 121-136. Bailey, D. E. ; Kurland, N. B. 2002, â€Å"A review of telework research: findings, new directions, and lessons for the study of modern work†, Journal of Organizational Behavior, vol. 23, pp. 383-400. 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Analysis of the relationship between Macbeth and Lady Macbeth Essay

Lady Macbeth is a complex and intriguing character – she presents various elements in her character, often surprising us with sudden turns of personality. This reflects with Macbeth and her, causing various changes in their relationship – drawing them both closer together, and pushing them away from one another. When we first meet Lady Macbeth in Act One, Scene 5, she is reading Macbeths letter. This is the letter that openly tells word for word what happened and what the witches told Macbeth. He obviously had no hesitation in being so open with his wife, which is notable. Straight away, Lady Macbeth takes from the letter her own interpretation, saying that she knows that Macbeth must now kill Duncan so that he can be King as the witches have said, but she also analyses his nature from the letter, fearing that he will be too good natured to carry it out. This suggests that she knows at this point that she is going to have to persuade him. As the scene progresses, an Attendant comes in and tells Lady Macbeth that the King is on his way to the castle to stay with them. Once he leaves, Lady Macbeth is speaking as if she is ultimately sure that this murder will go ahead. But she is fully aware that it is going to be emotionally very difficult to go through with, and she calls upon evil spirits to assist her murderous plans. â€Å"Come, you spirits, That tend on mortal thoughts, unsex me here And fill me from crown to the toe top full Of direst cruelty;† She does not want to have any human emotion within her, as she knows that that will cause her to possibly back down and not go through with her plans, so she begs that she lose her inner feelings of conscience; â€Å"Stop th’access and passage to remorse That no compunctious visitings of nature Shake my fell purpose nor keep peace between Th’effect of it.† At this point Macbeth enters she greets him with notions of future greatness, almost as if she is already beginning to tempt him with her ideas of murdering Duncan. She urges him to keep a welcoming look on his face when the others arrive, so as not to give away their deadly intentions. At the end of the scene Lady Macbeth gives him words of comfort by telling him not to worry, she will take care of things. Even that small gesture goes to show how controlling she likes to be, especially of this situation. The next scene that Lady Macbeth appears in is Act 1, Scene 6, where she has a brief appearance. She comes in simply to welcome Duncan with elaborate courtesy, almost over the top in her greeting. She is obviously making every effort to lull Duncan into a false sense of security. She also makes notable reference to the loyalty, obedience, and their gratefulness for his past honours to Macbeth and herself. This is a perfect example of the sort of open lying and falsehood that seems to come easy to Lady Macbeth. She has no trouble with coming out with any sort of lies so that her plans may run smoothly. This is evident of her character throughout the play. The next scene Lady Macbeth is in, Act 1, scene 7, is when she comes in straight after a monologue from Macbeth where he is struggling with his conscience. Now he has been left to his own thoughts for a while, he has began to think back to all the times that Duncan has helped and honoured him, and is quickly coming up with more and more reasons against going ahead with the murder. Once Lady Macbeth enters, Macbeth tells her that he is now not going to go through with it and Lady Macbeth reacts very negatively. She immediately accuses him of not loving her, claiming that if he did then he would go through with it. â€Å"From this time Such I account thy love. Art thou afeard To be the same in thine own act and valour, As thou Art in desire ? This is blatant emotional blackmail, but when Macbeth doesn’t back down, she quickly gets more and more harsh with her words. She borders on over dramatic, while maintaining every sense of meaning what she says, (which in itself is debatable). She says that Macbeth is no man if he is to break such a promise. This reference of not being manly is also used later, by Macbeth himself, when he accuses the two murderers of not being real men, but dogs. â€Å"What beast was’t then That made you break this enterprise to me ? When you durst do it, then you were a man. And to be more than what you were, you would- Be so much more the man.† She then speaks the worst reference of all-she tells Macbeth that she would rather brutally kill her own child than to break such a promise. â€Å"I have given suck and know, How tender ’tis to love a babe that milks me: I would, while it was smiling in my face, Have plucked my nipple from his boneless gums And dashed the brains out, had I so sworn As you have done to this.† All of her words are pure shock tactics, attempting to make Macbeth feel awful for even thinking of disagreeing with her. And, just as she wants, he breaks and agrees to carry on with their plot. She reassures him that it will all go smoothly, and she will drug the guards, so that they can later be blamed for the deed. Again, she is reassuring Macbeth, and he is taking in everything she tells him. This is commonplace in their relationship, with what we have seen of the couple so far. The next scene our Lady appears in is Act 2, scene 2. Lady Macbeth has drugged the bodyguards as she stated she would, and is waiting on Macbeths return from killing Duncan. She is exhilarated with excitement but fears that the murder has not been gone through with. However soon after the scene begins, Macbeth returns, bloody daggers in hand. He tells her that he has in fact killed Duncan, but is distraught. He is obsessed by his inability to say ‘Amen’ after his cruel deed had been done. He is also transfixed by a voice that he had heard, crying that he has murdered sleep and would never sleep again. â€Å"Still it cried, ‘Sleep no more’ to all the house; ‘Glamis hath murdered sleep’, and therefore Cawdor Shall sleep no more: Macbeth shall sleep no more.† Lady Macbeth in her usual non-sympathising way dismisses his hallucinations and orders him to put the daggers back by the guards. â€Å"†Who was it, thus cried? Why, worthy thane, You do unbend your noble strength to think So brain-sickly of things. Go and get some water And wash this filthy witness from your hand. Why did you bring these daggers from your place? They must lie there. Go carry them and smear The sleepy grooms with Blood. Macbeth, changing his usual role in the relationship, refuses! â€Å"Ill go no more I am afraid to think what I have done; Look on’t again, I dare not. Lady Macbeth seems a little taken aback, but bossily takes the daggers to put them back herself. She leaves Macbeth to his own thoughts. A knocking sound frightens the already very fragile-minded Macbeth, and on Lady Macbeth’s almost immediate return, she tells him to pull himself together, and smoothly plans an alibi. This scene is another clear cut example of Lady Macbeths dominant role in her and her husbands relationship. It seems Macbeth’s strength in life is found within Lady Macbeth. And Lady Macbeth herself feeds on this. So this situation is a fantastic opportunity for each of the two to show how they in their own way depend on one another. The next scene Lady Macbeth appears in, is at a climax point when Duncan is found dead. When Lady Macbeth enters, she is told of the news, and she, smooth as silk, acts suitably shocked at the ‘news’. This would have been substantial enough, but then when Macbeth re-enters to tell them all that he has killed the two guards, Lady Macbeth attempts to take the attention from him, by fainting. Of course, this as planned takes eyes away from Macbeth, and the moment is broken. Some might say however, that at this point Lady Macbeth is acting of rather high suspicion from being so overly-dramatic. But we have to assume that they are already so distraught about Duncan, and still so wrapped up in all of the goings on, that they miss this-which of course suits Lady Macbeth down to the ground! 2 scenes later, when Lady Macbeth next appears, Act 3, scene 1, she is now heralded as Queen. She only has presence there for 3 short lines, but essentially helps Macbeth to invite Banquo to that evenings banquet, and again is almost overly welcoming, which might, looked at in other eyes, look again rather suspicious. The next scene that Lady Macbeth appears in is Act 3, Scene 2. The scenes between her appearance and this one, show Macbeth hiring murderers to kill Banquo. This is a massive pivotal step for Macbeth, as he is clearly taking matters into his own hands rather than relying upon his Lady. He is however still very wound up about the murder and what has gone on. This reflects into Lady Macbeth, as in this scene she is shown to be rather troubled at this point, because Macbeth is still utterly distraught at what has gone on. She advises him not to brood at what has gone on, but this makes little difference. This may be because he is simply too upset to notice her help, but may also be because he is ceasing to listen to her so much. Macbeth then goes on to talk about how he even envies the peace that Duncan has now that he is dead! It was certainly not part of Lady Macbeth’s plan for Macbeth to get so upset, and I don’t think she’s quite sure how to handle it! Then however, Macbeth turns his attentions to telling his wife to pay special attentions to Banquo that night at the banquet. He hints darkly to her of dark deeds going ahead that night. This is almost teasing her with information-he knows that she thrives on being the one in control and is almost lavish with his words. At this, Lady Macbeth says nothing, but we can but imagine how she would be feeling to have the notion that Macbeth is doing things without her guidance or leadership. The next scene she is in is Act 3 Scene 4. Banquo has now been killed by Macbeths hired murderers. This scene is the all important banquet scene. It is a banquet held by Macbeth and his Lady, to welcome all of the lords under him, and essentially to try and impress them so that they will support him. Therefore it is undoubtedly very important for everything to go well. The very beginning of the scene shows Macbeth welcoming them all, and inviting them to sit down. The murderers then enter to inform him of Banquo’s death, and Fleance’s escape. Macbeth is distressed at the news of Fleance’s escape, but soon consoles himself that Fleance is too young to do any harm. Then, Banquo’s ghost appears, and sits in Macbeths seat. Lennox urges him to sit down with them, but Macbeth denies that there is space for him to sit down. A small discussion takes place in which they are all urging Macbeth to sit down, and Macbeth continues to deny there is space! He then becomes increasingly upset, and accuses the Lords of putting Banquo’s ghost there. Sensing that there will be trouble, Lady Macbeth intervenes and tries to calm the situation, and the confused Lords, by telling them that Macbeth is having a momentary lapse, and not to encourage him as it will upset him further; â€Å"Sit, worthy friends. My lord is often thus, And hath been from his youth. Pray you, keep seat. The fit is momentary; upon a thought He will again be well. If much you note him You shall offend him and extend his passion. Feed, and regard him not.† She then turns to Macbeth and uses a past used expression of, â€Å"Are you a man?!† He answers that he is, and much alike to her character, dismisses him just as she has done so often before when Macbeth shows weakness. Macbeth tells her to look at the ghost, as he is seeing already, and then tries to ‘talk’ to the ghost! This shows how certain he is that Banquo’s ghost is there. The Ghost then leaves the room, and while still maintaining that he saw Banquo’s ghost, Macbeth broods for a short time on how the dead return. He then seems to settle himself, and apologises to his guests before proposing a toast of general good health to them all, and to Banquo. At this point, the situation seems to have been salvaged but then the Ghost re-enters and once again and Macbeth explodes into violent language, through obvious sheer fear. Lady Macbeth attempts to reassure the guests in between his outbursts. â€Å"Think of this, good peers, But as a thing of custom. ‘Tis no other, Only it spoils the pleasure of the time.† But as Macbeth rants on, terrified, she realises she is losing control of the situation, and makes a last bid of control by ordering the Lords to leave. â€Å"I pray you speak not; he grows worse and worse. Question enrages him. At once, good night. Stand not upon the order of your going, But go at once.† The Lords leave, while Macbeth broods on murder, and the general unnaturalness. Lady Macbeth does little to stop him, which suggests that she is finally at a loss of what to do. It is evident that she has lost control of him at this point. Macbeth vows that he will go and see the witches and will go by anything they tell him from now onwards. This may seem simple to Macbeth, but must be difficult for Lady Macbeth, as this is yet another blatant turn away from her control and guidance. She tells him to go to bed, not even commenting on his choice to go to the witches instead of her. After this scene, Macbeth and Lady Macbeth do not appear in any more scenes together. Macbeth most definitely continues to take the lead in the relationship, which is a complete and utter turn around from what we were seeing at the beginning of the play. Macbeths and his Lady’s relationship was based almost entirely on the fact that he depended on her completely, trusting her with everything. She in turn depended on him, as her role in their relationship purely was to guide and dominate Macbeth. This had worked perfectly fine until the point when they killed Duncan. This was a pivotal point in the play, because after Macbeth had gone through with the murder he, through his own decision and means, went and killed the guards. This was not part of Lady Macbeths structured plan, and this was his first break away from her regulation. From that point, Macbeth rapidly began to break away from Lady Macbeths domineering side, and started doing things for himself, notably when he arranged for Fleance and Banquo to be killed. As the play progresses it was evident that Macbeth was speedily becoming a much stronger, more brutal, and perhaps most significantly, self dependant. And as a direct result, Lady Macbeth faded out in her dominance and general persona. The next scene that Lady Macbeth appears in is much later in the play, which is Act 5, scene 1. She hasn’t even been mentioned during this time, let alone by Macbeth. The scene begins with a waiting-gentlewoman and a doctor. The Gentlewoman is telling the Doctor that she is concerned, as Lady Macbeth has been frequently been sleepwalking. He asks her what she has been saying all the while she has been sleepwalking, and she refuses to tell him. However at that point Lady Macbeth herself enters, sleepwalking, and he finds out for himself. She is seemingly rubbing her hands, which the Doctor enquires about. Then, Lady Macbeth speaks; â€Å"Yet here’ a spot† So the two onlookers listen to her words. â€Å"Out damned spot! Out, I say! One. Two. Why then ’tis time to do’t. Hell is murky. Fie, my lord, fie, a soldier, and afeard ? What need we fear ? Who knows it, when none can call our power to account? Yet who would have thought the old man to have so much blood in him?† And then; â€Å"The Thane of Fife had a wife. Where is she now ? What will these ne’er be clean? No more o’that, my lord, no more’that. You mar all this starting.† The Doctor and Gentlewoman at this point comment that they know that she has spoken of what she has not. She has basically just told them that she knows and was involved in murder. And still, she continues; â€Å"Here’s the smell of blood still; all the perfumes of Arabia will not sweeten this little hand. O, O, O.† The doctor and gentlewoman are somewhat shocked at her words and state that her heart is heavily burdened. The Doctor says that, â€Å"This disease is beyond my practise†, meaning that he cannot heal her saddened heart. And then Lady Macbeth speaks again; â€Å"Wash your hands, out on your nightgown, look not so pale. I tell you yet again, Banquo’s buried; he cannot come out on’s grave.† And then; â€Å"To bed, to bed; theres a knocking at the gate. Come, come, come, come, give me your hand; what’s done cannot be undone. To bed, to bed, to bed.† And then she leaves. Her last few words are the words she told Macbeth when he was so unsure of himself and was upset at what they had done. When she repeats them at this point, it is almost as if she is reassuring herself as she speaks, rather than just going over it, which is interesting. It is obvious that now that it has finally hit Lady Macbeth the extent of what has been happening. It has finally occurred to her also, how much she has lost control. And this is literally killing her. The Doctor and Gentlewoman do not want to comment on what they have heard, for fear of what has been said. The scene ends with the Doctor being bid goodnight by the gentlewoman, as he goes to find Macbeth and tell him of his diagnosis. When Macbeth, 2 scenes later, is told that Lady Macbeth is irreparably unwell, he simply dismisses medicine and even suggestively dismisses the Doctor himself, while asking for his armour. He is only now thinking of himself. That is clear. He has no feelings of care or love for his once doted upon wife and instead can only think of himself and what is going on around him in regards to the attack. In Act5, scene 5, Macbeth is told of Lady Macbeth’s inevitable death. If at any point much earlier in their relationship Macbeth had been given such news, he would undoubtedly have been distraught. It would have been of great loss to him. But here, not so. Instead, he selfishly twists the news into some sort of extra ‘problem’ or ‘hassle’ to him. He sees it as another bad thing that has happened in his life. He shows no sadness, and instead is filled with feelings of resentment that it should just be yet another downfall in his life. This shows just how bad their relationship has got. It has got to the point where Macbeth is literally only looking out for one person, and one person only- himself. He has no further need for a wife, and so feels no grief at her death, and instead reflects on life’s futility; â€Å"Out, out, brief candle, Life’s but a walking shadow, a poor player, That struts and frets his hour upon the stage And then is heard no more. It is a tale Told by an idiot, full of sound and fury. Signifying nothing.† As we have followed Macbeth and Lady Macbeth’s relationship, various changes have occurred, which in turn have all ricocheted down the line towards Lady Macbeths death, and then eventually Macbeths own death. Macbeth took first steps towards less dependence when he went and killed the guards. This was not an apparent part of Lady Macbeths plan, and this unsettled her. But still she took charge of the situation by fainting, to draw away attention from his unintended actions. Then, he took further steps by arranging Banquo and Fleance to be murdered, and then Macduff’s family. Most importantly in it all, Macbeth did not tell Lady Macbeth of his actions. Instead he teased her with the notion of his plots and plans, leaving her ponder. He most probably enjoyed this mockery of his wife, as it was a large statement in their relationship, which once had been based on his dependence. He continues after all this to keep breaking away from her. He stops telling her his thoughts and plans entirely, and in accordance to this, Lady Macbeth loses her somewhat vital status, which is essentially what she thrived on, and how was the only way to keep their relationship going in the only way she knew how. So inexorably she gets to a point when she is only left to her own thoughts which she has in the past shied away from through putting all her efforts into her husband and his welfare. Off-stage, she dies, although it is never made clear how. We are left to assume that as foreseen by the doctor she died in her bed of such a burdened heart. Alternatively she may have taken her own life, or â€Å"fallen on roman daggers†, as it described as earlier in the play. As described earlier Macbeth takes this to his own heart as another ‘fault’ in his own life, and shortly after this point is justifiably murdered himself, by Macduff, whose family Macbeth earlier killed. Earlier in the play, Lady Macbeth sums up the futility of their actions and almost a premonition of what lay ahead was summed up when she said; â€Å"Nought’s had, all’s spent Where our desire is got without content. ‘Tis safer to be that which we destroy Than by destruction dwell in doubtful joy.†

Business and Marketing Management Essay Example | Topics and Well Written Essays - 2000 words

Business and Marketing Management - Essay Example The company has a unique model with retailing and distribution operations. The company also has the "Inchcape Fleet Solutions" that is the UK's largest independent leasing company and it is managing a fleet in excess of 53000 cars. The company's vision is to be the most customer-centric automotive retailer group. According to them the cutting edge in the services industry is the quality of service provided to the customers. They believe that consistent provision of quality services increases loyal customers and also helps them achieve their financial and industrial targets. The company has 208 retail outlets and 85 distribution sites all around the world, each boasts of superiority and excellence in service. The company's strategy is simple and that is to focus on customer service and operational excellence to strengthen their business. They have four crucial elements to support their strategy. First are their people, since they believe that people and human resources are of prime importance to any businesses success. Second is performance management, since they have set the "best in class" gold standards to achieve excellence in performance. Third is their technology and service infrastructure, since they aim to improve the infrastructure to reduce cost and time in order to focus more on customer satisfaction. Lastly, is efficient allocation of capital in order to make good use of growth opportunities. They aim to work within the 7 P's namely; product, price, promotion, place, people, process (customer satisfaction) and physical evidence. Their strategic priorities are to strengthen their existing core business and expand in potential markets. Situation... The company’s strategy is simple and that is to focus on customer service and operational excellence to strengthen their business. They have four crucial elements to support their strategy. First are their people, since they believe that people and human resources are of prime importance to any businesses success. Second is performance management, since they have set the â€Å"best in class† gold standards to achieve excellence in performance. Third is their technology and service infrastructure, since they aim to improve the infrastructure to reduce cost and time in order to focus more on customer satisfaction. Lastly, is efficient allocation of capital in order to make good use of growth opportunities. They aim to work within the 7 P’s namely; product, price, promotion, place, people, process (customer satisfaction) and physical evidence. Their strategic priorities are to strengthen their existing core business and expand in potential markets. Situation Analysi sInchcape is very much capable of expanding their business in potential markets and also to strengthen their core business. Their main focus is operational excellence and their activities include retailing and distribution. Customer satisfaction is essential to them since they are aware of the fact that customers can easily switch to their competitors. In order to support their vision that is to become the most customer-centric automotive retailer group, the company has been consistent in investing in dealership premises.

Explore Hardy's use of Nature in Tess of the D'Urbervilles Coursework

Explore Hardy's use of Nature in Tess of the D'Urbervilles - Coursework Example Tess of the D’Urbervilles (1891) portrays the life of an innocent girl, Tess and details the path of her life to the tragedy and destruction. The writer justifies his presentation of the protagonist by giving the subtitle, ‘A pure woman faithfully presented.’ The life of the pure woman is symbolized with the purity of nature. The nature, as in other novels, remains to be a strong force and motif in this novel. The suffering of Tess is pictured as corresponding to the changes in nature and vice versa. So the affirmative relationship with the protagonist and nature makes the readers to call Hardy as the nature lover just like William Wordsworth, the renowned nature poet. The present paper tries to analyze how Thomas Hardy explored the change of nature in his novel Tess of the D’Urbervilles. Hardy could make use of the involvement of nature with the ups and downs in the life of the protagonist. Tess represents the purity of nature. In the May Day dance Tess is presented as the most beautiful and pure in the ceremony. She became the major attraction of the program. This ceremony is linked with the peasantries’ pagan rituals and culture which is highly associated with the nature. The innocence of peasantry is again associated with the accident when the horse was killed. She feels the responsibility on herself. The death of the animal has become a stink into the conscience of the lady. This marks for the beginning of her tragedy. The innocent girl, Tess Durbeyfield makes her way of tragedy to Trantridge where she was seduced by Alec d’Urbervilles and hence follows the problems in her life finally making her a murderer. In all the flux of her life nature responds with her as a close associative. So nature acts as an integral part in the novel, Tess of the D’Urbervilles. The life of Tess is reflected in the nature surrounded her. She feels carefree and happy at Durbeyfield. Chapter two of the novel describes the village o f Marlott as in the lap of nature. The novelist says that the village of Marlott lay in the Vale of Blackmore and it is â€Å"an engirdled and secluded region, for the most part untrodden as yet by tourist or landscape- painter, through within a four hours’ journey from London.1† This depicts the psychological nature of the protagonist symbolizing purity and beauty. She enjoyed being in the lap of nature at this time. The Club walking or May Day dance that they had conducted at this villages also is the epitome of the enjoyment in the mind of the protagonist. The nature depicted in the Chase where she was seduced by Alec shows the pitfalls in the nature. The agony and sorrow of the protagonist is compared with the sorrow of the animals and birds at the place. Hardy describes the situation as, â€Å"She could hear the rustling of the branches as he ascended the adjoining slope, till his movements were no louder than the hopping of a bird, and finally died away2.† The writer here asks about her guardian angel that why it has deserted the innocent woman to be seduced by a vagabond. The novel states that the nature too is over darkened at this night by the seduction of this innocent girl. But the writer in no way establishes that her purity is lost. She still represents the nature with its purity and beauty. The death her newborn baby seems to be affected in the nature by projecting the sorrow it carries through the birds and trees. The life of Te